T’s & C’s

By using this website you confirm your acceptance of the websites terms and conditions

Business Terms and Conditions

These terms and conditions regulate the business relationship between you, the customer and me, the company, Tawny Phillips. By using my website in any way, by buying ready made jewellery or by commissioning bespoke rings to your specifications to be handmade by me, you agree to be bound by them

My address: Unit 1, 38 Copperfield Street, London SE1 0EA

1/ Definitions

“Company” means Tawny Phillips

“Customer” means any person who, in connection with this agreement, is entering into a business transaction with me by buying ready made jewellery or commissioning a bespoke ring

“My website” means the entire computing hardware and software installation that is or supports my website

“Jewellery” means any ready made piece of jewellery other than a bespoke design

“Bespoke” means a ring or piece of jewellery commissioned by you that is designed especially for you and handmade by me

“Content” means any material in any form published on my website by me or any third party with my consent

2/ Bespoke Orders

The customer will be provided with a written quotation for the agreed bespoke design to be commissioned after our initial appointment at the studio. The company requires a 50% deposit before a commission is confirmed and work on a bespoke design can commence. The 50% deposit is non-refundable under any circumstances. Payment of the balance (which may vary in amount if the design has changed to a large degree during the creative process) is due before dispatch to or collection by the customer. Payments should be made by bank transfer well in advance of the date the piece/s are due for collection to allow funds to clear. The company reserves the right to refuse to dispatch goods to a customer whose payment has not yet been received or if funds have not yet cleared.

3/ Cancellation of bespoke commissions

The option to cancel your bespoke order is not valid if the jewellery is:

  • a bespoke commission
  • a customised piece of jewellery altered to your specifications

4/ Completion of Commission

The company will aim to have completed the bespoke item/s on the requested date for delivery or collection, but does not guarantee to do so. The company shall, under no circumstances, be liable to the customer for any loss, damage or expenses, whether caused directly or indirectly, by or from any delay in the completion of a bespoke order. If a bespoke commission is to be posted or couriered to a client rather than collection from the studio, this is solely at the cost and responsibility of the customer. Once a bespoke commission has been collected from the studio the commission process is complete and final. Any alteration costs, unless previously agreed in writing, will be the responsibility of the customer.

5/ Ownership of Goods

Ownership of any goods supplied to the customer will not pass to the customer until the customer has paid for the goods in full.

6/ Foreign taxes, duties and import restrictions

When purchasing from overseas the customer is responsible for covering the cost of trackable international postage as well as payment of import duties and taxes of any kind levied by their country

7/ Alterations and Cleaning

We recommend that items made by the company should be returned to the company for any alterations or cleaning the customer may require. All costs caused by alterations or cleaning are the sole responsibility of the customer and will always be quoted for before any work is carried out. Resizing of rings once a commission is completed, is always chargeable, as is re-polishing and re-surfacing/texturing.

8/ Gold Plate

Jewellery designs which are gold plated silver have 24carat gold plating on solid sterling silver which is at least 2 microns thick. Gold plate has a limited life-span. I can only guarantee the life of gold plate up to three months from the date of purchase. After this period has expired the customer is responsible for the cost of any gold re-plating.

9/ Returns

The company aims to ensure your absolute satisfaction. If you are not wholly satisfied with your jewellery order, please contact me at the earliest opportunity.

Jewellery being returned preferably in person to the studio, but if by post it should be securely packaged with all original packaging and paperwork. Returns will be sent at the customer’s risk and cost. We recommend you return jewellery by Royal Mail Special Delivery in the UK to ensure a trackable, insured mail service

10/ Website Disclaimers

Images are not displayed at actual size and all sizes and measurements and colours are approximate. Due to the nature of handmaking individual pieces of jewellery, each piece will naturally vary.

My website contains links to other websites outside my control. You acknowledge and agree that I shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

11/ Content and Intellectual Property Rights

We will defend the intellectual property rights in connection with Tawny Phillips’s designs and website, including copyright in the content whether provided by me or by any other content provider (including text, graphics, logos, icons, images, audio clips, videos, digital downloads, data, and software).

I also claim copyright in the designs on my website. Title, ownership rights, and shall remain the sole property of me and/or the other content provider.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part.

You may not use my name or logos or trade marks, images or any other content on any website of yours or that of any other person.

In the event of a dispute arising out of or in connection with these terms or any contract between you, the customer and me, Tawny Phillips, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.